Integrating ITSM into Ansible Network Workflows
Drive network configuration and troubleshooting through ServiceNow and Jira ITSM with Ansible.
This course explores how Ansible, the IT automation platform, can integrate with popular ITSM (IT Service Management) tools — ServiceNow and Jira — to automate network workflows. The fictional company Globomantics serves as the running example throughout the course.
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What's inside
10 sections- 1 Table of Contents
- 2 Course Overview
- 3 Basic ITSM Tasks with Ansible in ServiceNow
- 4 Automating Network Configuration via ServiceNow ITSM
- 5 Automating Network Troubleshooting via ServiceNow ITSM
- 6 Basic ITSM Tasks with Ansible in Jira
- 7 Automating Network Configuration via Jira ITSM
- 8 Automating Network Troubleshooting via Jira ITSM
- 9 Reference Tables
- 10 Summary and Best Practices
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